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Cancellation & Refund Policy

Last updated: 11 October 2026

This policy explains when you can cancel a purchase on Cappee (operated by SAVARA SHESHOR BIN) and get your money back. Everything we sell is a digital service, so the rules differ a little for each product.

Payment problems: always refunded

You get a full refund if:

  • you were charged twice for the same purchase,
  • money left your account but the payment failed, or the plan, order or listing you paid for was never activated, or
  • we reject your UPI payment claim after the money reached us.

Caption plans (₹299 / ₹799)

  • Plans run for 30 days and do not renew automatically. Nothing is charged again unless you buy again, so there is nothing to cancel.
  • You can ask for a full refund within 7 days of buying, as long as you have not used any captions from that plan.
  • Once you have used captions from a plan, or after 7 days, the plan is not refundable.
  • The free trial captions are free and have no refund.

Done-for-you orders (₹199 / ₹399 / ₹699)

  • You can cancel for a full refund any time before we start working on your video (while your order shows Pending payment, Verifying payment or Confirmed on the tracking page).
  • If we cannot deliver your order, or deliver it more than 48 hours after the promised time without your agreement, you get a full refund.
  • Once work has started or the order is delivered, it is not refundable. If the delivered captions have mistakes, tell us within 7 days and we will correct them for free.

Creator listings (₹99 / ₹299)

  • Paid listings run for 30 days and do not renew automatically.
  • You get a full refund if we do not approve your listing, or if you cancel before it goes live.
  • Once the listing is live it is not refundable, including for the unused part of the 30 days.
  • We do not guarantee that a listing will lead to brand deals.

How to ask for a refund

Email support@cappee.in with the email you used, what you bought, and your payment ID, order number or UPI transaction ID (UTR). We reply within 2 working days.

Approved refunds are sent to the original payment method (the same card, bank account or UPI ID) within 5–7 working days. Your bank may take a few more days to show it.